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Yes, you can make changes if your order has not been shipped.
Send us an e-mail and provide us with your order number and the changes required.
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- Yes, you can add items to an order that has not been shipped.
- Send us an e-mail so that we can hold your current order.
- As we are unable to charge to your credit card manually, you will need to place a new order for the additional items.
- Please put a note "Combine with [order number]", in the "Other notes or instructions" box located on your checkout page.
- We will ship both orders as a single order and will refund you the shipping charges of the second order.
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Yes, you can cancel if your order has not been shipped. Your credit card will not be charged.
Send us an e-mail and provide us with your order number.
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- Yes, if you have forgotten to claim the free movie with your order, send us an e-mail and provide us with your order number and the free movie title.
- The free movie will not be shipped separately from your order if it was claimed after your order has been shipped. Instead, it will be shipped with your next order.
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- We normally ship your order within the same day we received your order.
- If the item is temporarily out of stock, it will take from 2-4 working days (or longer) before we can process the order for shipment.
- We will send an shipping confirmation e-mail to you shortly after your order is dispatched.
- For delivery time, please refer to our Shipping Policy.
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- Sometimes your order may be delayed if the items is out of stock. You will be notified by e-mail.
- Delivery may also be delayed due to customs clearance and other unforseen circumstances beyond our control.
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- High demand items and/or obscure titles may not be available for immediate shipment.
- We will automatically begin to search our alternate suppliers for new inventory.
- If your item is on backorder, we will notify you via e-mail after 5 working days, with the approximate turnaround time noted.
- If you want to receive your order fast, you may cancel the backordered items and re-order again when they become available.
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- We emphasize on quality packaging to protect the discs from being damaged during delivery.
- All ordered items will be packaged in their original packaging / jewel case / keepcase.
- Free movies are packaged in special protective sleeve pack.
- All items are later inserted into hard cardboard boxes for extra protection.
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We will replace an item found initially defective on first hand use, such as manufacturing or physical defects.
Please contact us by e-mail WITHIN 1 WEEK upon delivery of the order.
Please provide along your e-mail the following information:
- Your order number.
- Your name and e-mail address.
- Physical condition of the package and items received.
- Detailed description of the problem.
For more information, kindly refer to our Returns Policy.
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For more information, kindly refer to our Returns Policy.
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Please contact us by e-mail.
Please provide along your e-mail the following information:
- Your order number.
- Your name and e-mail address.
- The billing issues.
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